tree·canopy
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Stuck? Email a person.

tree·canopy support is one email address, support@treecanopy.app, that reaches the people who build the tree survey app, and they reply within one business day.

There is no ticket portal and no bot. One email address reaches the people who build the app, and we reply within one business day.

Email support@treecanopy.app

One inbox

support@treecanopy.app

Account questions, billing, a bug, a feature you wish we had, or a tree the AI got wrong. It all goes to the same place. The people who build the app read every one.

  • Reply time

    Within 1 business day

    Most land the same day. If you’re up against a report deadline, say so in the subject line.

  • Hours

    Mon–Fri · replies within one business day

    Weekend emails get picked up first thing Monday.

  • Who answers

    The people who built it

    Not a call centre. The person who reads your bug report is the one who can fix it.

Four lines that save a round-trip.

Email us however you like, but if something’s broken, these four details mean we can usually answer with a fix instead of a question.

  • Your device and OS, e.g. iPhone 15, iOS 18.2, or iPad (10th gen).
  • The job or survey name, so we can find it.
  • What you expected to happen, and what happened instead.
  • A screenshot or screen recording if you can grab one.

Questions we hear most weeks.

  • I can’t log in.

    If you sign in with a magic link, check the inbox for the email you used to sign up, then tap the link on the same device. If you use Google or Apple, pick the same one you signed up with. If the link hasn’t arrived in two minutes, check spam, then email us and we’ll sort it.

  • How do I cancel or change my subscription?

    Solo and Practice are billed through the App Store or Google Play, so the cancel button lives there: open Settings, tap your name, then Subscriptions. We can’t cancel an app-store subscription on your behalf, but email us and we’ll walk you through it step by step.

  • Can I get my data and reports out?

    Yes, always. Your jobs, photos, and PDFs are yours. You can export them at any time, and they stay exportable even if you stop paying. Email us if you’d like a full export and we’ll help.

  • The AI got a species wrong.

    That’s expected: species ID is an AI suggestion, and the surveyor confirms. Correct it in the app before you finish the survey. If a particular tree keeps tripping it up, send us the photo and we’ll take a look.

  • I found a bug or the app crashed.

    Email us with your device, OS version, and what you were doing when it happened. A screen recording helps a lot. Bugs that block a live survey jump the queue, so say so in the subject line.

  • I want to delete my account.

    Email us from the address on the account and we’ll confirm, then remove your account and the data tied to it. We’ll tell you exactly what gets deleted and when before anything happens.

  • We’re a council or larger team.

    That’s Enterprise: annual contract, SSO, EU data residency, named onboarding. Start on the Enterprise page or email us and we’ll set up a call.

Still stuck? Email support@treecanopy.app. A person, not a bot, will read it.

Still stuck? Email us.

A person replies within one business day.

Email support@treecanopy.appSee how it works